Refund & Cancellation Policy

What you are paying for

DoraSpot charges for two things, and only these two:

• An ad publishing fee — charged when you publish an ad beyond your free monthly listing.
• A package — a bundle of ad credits, bought up front and used over its validity period.

Both are digital services delivered on our own site. We never take payment for the items listed on the marketplace, and we never hold money on behalf of a buyer or a seller.

Cancelling before you pay

Nothing is charged until you confirm payment on the gateway's page. You can leave that page at any point and the ad stays saved in your dashboard as unpaid. Closing it costs you nothing.

When we refund

We refund in full in these cases:

• You were charged twice for the same thing. The duplicate is returned.
• Money left your account but the order did not complete — a failed or dropped transaction where the ad or package was never delivered.
• We removed your paid ad for a reason that was our mistake, not a breach of our terms.
• A package you bought could not be used at all because of a fault on our side.

When we do not refund

• The ad was published and ran. A delivered listing is a delivered service, whether or not it sold.
• You changed your mind, or you posted the ad by mistake.
• The ad was rejected or taken down for breaking our Terms & Conditions — for example a banned item, a misleading listing, or someone else's photos.
• Part of a package has already been used. Unused credits in a part-used package are not refundable but stay available until the package expires.
• A deal with another user went wrong. We were not a party to it and took no money for it.

How to ask for a refund

Write to support@doraspot.com or use the contact form within 7 days of the charge, and include:

• the order reference from your payment confirmation email;
• the email address on your account;
• what went wrong, in a line or two.

How long it takes

Step	Time
We review and reply to your request	Within 2 working days
Approved refund sent to the payment gateway	Within 3 working days of approval
Money back in your account	5–7 working days after that, depending on your bank

Refunds go back to the original payment method only — the same card, UPI ID, net banking account or wallet you paid from. We cannot send a refund anywhere else.

Chargebacks

If you raise a dispute with your bank, please tell us as well. We would almost always rather sort it out directly and faster. Accounts with an unresolved chargeback may be paused until it is settled.